Refund Policy
Cancellations made beyond 10 days will qualify for a full refund less a $150 administration fee plus credit card charges if applicable. Thereafter, per person cancellation fees are: Any cancellation made between 2 days to 9 days prior to trip will qualify for a 50% refund. No refund will be issued for cancellations within 1 days of departure
Cancellation of Booking
If you request The Company to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees.
Travel Insurance. In many cases cancellation fees are 100% Refunds of monies can take a minimum 12 weeks to obtain from the travel supplier/wholesaler.
Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges. All travel suppliers &/or wholesalers charge amendment and cancellation fees. In many cases, cancellation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended.
All airlines changes and cancellations can be made through the applicable airline direct or through The Company for most airlines.
For Virgin Blue, Jetstar, Air Jamaica, Caribbean Airlines or any Low Cost Airline changes, clients must contact the airlines directly for changes.
The minimum charge for Domestic booking amendment is USD$70 in addition to any fees charged by the travel supplier/wholesaler